Robbert Dijkstra on Deepdesk

Robbert Dijkstra, Founder and CEO of Deepdesk, talks about how his company is developing AI technologies to improve customer service in large contact centers, such as those of Rabobank and NS. By supporting employees with faster and better answers to customer questions, artificial intelligence creates more efficient processes. Robert discusses how AI learns patterns from data and makes predictions, and how this is being applied in customer service environments. In addition, he discusses the opportunities and challenges of new technologies, such as chatbots and the M&A process. He also shares his personal background and how his early exposure to technology has influenced his career path.