Deepdesk BV
, a leading provider of AI Intelligent Assistant technology, is being acquired by
Anywhere365®
, global leader in Enterprise Dialogue Management software and pioneer in customer service technology. The Deepdesk platform AIx supports enterprises with improving their customer experience and communication capabilities using both proprietary AI models and generative AI. Hogenhouck m&a advised Deepdesk’s shareholders in this transaction.
Personalized customer service using AI
Deepdesk’s generative AIx platform provides solutions for chat, email and voice interactions. The platform reduces repetitive tasks and time spent searching for information and typing answers. This gives customer service agents relevant knowledge readily available during their conversations. This allows them to respond more quickly and efficiently to customer inquiries, resulting in happy customers and happy employees.
The acquisition accelerates Anywhere365’s journey to AI-driven excellence in omnichannel communications. By harnessing the power of AI, Anywhere365 is transforming the customer experience across various industries. With personalized interactions and effective problem solving, Deepdesk’s Intelligent AI Assistant will lead the way in strengthening customer service and optimizing internal and external communications.
World’s best-in-class CX technology
The three (co)founders of Deepdesk, Robbert Dijkstra, Lukas Batteau and Geert Jonker, together with the Deepdesk team, will form the AI innovation hub at Anywhere365 effective immediately. They will strengthen Anywhere365’s Dialogue Cloud and increase the added value for its customers through its complementary AI solutions.
Robbert Dijkstra, co-founder and CEO of Deepdesk said, “When we had the opportunity to partner with Anywhere365 and saw how our technologies aligned, it was an easy choice for us to become part of the Anywhere365 family. We look forward to further integrating this technology into the Anywhere365 platform to add even more value for all of our customers. As a new member of the Anywhere365 family, we are excited to grow together and be part of a team that offers best-in-class CX technology worldwide.”
Anywhere365 for customer interactions and communication
Anywhere365 is a leading provider of Enterprise Dialogue Management solutions including Cloud Contact Center. The goal is to enhance voice and digital dialogues worldwide with AI intelligence to improve productivity. With the Anywhere365 Dialogue Cloud, companies can optimize customer interactions, make communications compliant and make internal flows more efficient. Integrating with Microsoft Teams, Azure and CRM platforms such as Salesforce, Anywhere365 brings together formal and informal business dialogue for all departments within organizations.
Deepdesk’s strategic acquisition further strengthens Anywhere365’s position in the market by integrating Deepdesk’s advanced Intelligent AI Companion technology. Enrico Karsten, CEO of Anywhere365 said, “We are impressed with Deepdesk’s market-leading GenAI technology and its excellent commercial traction evidenced by winning blue-chip enterprise customers. Deepdesk has been a key partner of Anywhere365 for some time and the technology is already integrated into our Dialogue Cloud offering. Deepdesk’s full integration into the Anywhere365 family will enable even stronger integrations and joint development, resulting in a superior value proposition for our customers, enhanced by GenAI. We look forward to welcoming the Deepdesk team and working together to further accelerate growth.”
Growth capital for internationalization
Deepdesk is Anywhere365’s fourth acquisition with Bregal Milestone, a private equity investor in the IT & software market. Bregal Milestone is a leading European private equity firm focused on software and technology growth. The company provides growth capital and strategic support to market-leading technology companies and is part of Bregal Investments, a leading global investment platform.
After an earlier growth investment in Deepdesk by Secondstage, led by Jeroen Thijs and Remco van Blitterswijk, Deepdesk finds in Anywhere365 and Bregal Milestone a new partner for future growth. Secondstage realizes an exit with this transaction.
An M&A process that you really do together
Hogenhouck m&a advised Deepdesk’s shareholders in this transaction. The deal team consisted of Mark van Beusekom, Albert van der Pol and Jelle Appels.
Robbert Dijkstra looks back on this M&A process: “I am very satisfied with the process. The deal team with Mark van Beusekom, Albert van den Pol and Jelle Appels showed not only work ethic, but also unparalleled dedication. The attitude from them was simply: We’re going to do this! It is obviously a serious process, but with a positive attitude and a setting that is not too formal, there is also room for fun. Of course, it’s also about the game, and we played that together with a lot of passion.”
Mark van Beusekom on this transaction: “The acquisition of Deepdesk by Anywhere365 is one of the first Dutch M&A deals in this AI niche. That two companies with such strong forward-looking technology find each other is a great example of a great ambition of innovative entrepreneurs to become a leading player on a global scale, with a strong investor on board.”
